01
Refund Policy
- HEERO does not offer traditional refunds on completed work.
- Because each website is custom-built, we do not offer refunds once a project has been delivered and approved.
- If you are unsatisfied with any deliverable, we will work with you to address your concerns.
- We believe in earning your continued business — not locking you in.
02
Cancellation Policy
- Clients may cancel at any time.
- Upon cancellation, the client will not be charged for the following month.
- There is no early termination fee or penalty for canceling.
- To cancel, email info@heeroweb.com with your cancellation request.
03
Dispute Handling
- All disputes should be submitted in writing to info@heeroweb.com.
- We are committed to resolving any issues quickly and fairly, directly with the client.
- Where helpful, we are available to discuss disputes via video call.
- Payments are processed via Stripe. For payment-related disputes, clients may also contact Stripe directly.
- Timelines and revision scopes are negotiated with each client prior to project start.
04
Privacy Policy
- HEERO collects only the information necessary to provide our services, including your name, business name, and email address.
- We do not sell or share your information with third parties.
- We may use your contact information to communicate project updates and relevant service information.
- Payments are processed by Stripe and subject to Stripe's privacy policy.
- You may request deletion of your data at any time by emailing info@heeroweb.com.
05
Terms and Conditions
- By engaging HEERO for website services, you agree to the following terms.
- Services are provided on a month-to-month basis unless otherwise agreed in writing.
- HEERO retains ownership of all code and assets until full payment has been received.
- Client is responsible for providing timely feedback and approvals to maintain project timelines.
- HEERO is not responsible for third-party service outages (hosting providers, DNS, etc.) beyond our reasonable control.
- These terms may be updated at any time. Continued use of our services constitutes acceptance of updated terms.
- For questions about these terms, contact info@heeroweb.com.
Last updated: March 2025
For questions, contact us at info@heeroweb.com